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About Us



Creative Grids (UK) LTD are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at sales@creativegrids.com

Our Contact details:
Creative Grids (UK) LTD
23A Pate Road Melton Mowbray Leicestershire LE13 0RG United Kingdom
Phone: 01664 501724
Email: sales@creativegrids.com
VAT no:477921407 .

Making A Purchase



Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

We accept all major credit cards except American Express all payments and made securely through Sagepay.

Shipping And Handling



We will be charging just £3.95 postage and packaging for all orders. Minimum order remains the same at £10.00.

Cutting mats A1 & A2 will be posted out at £8.95.

Customers living in European Countries & rest of the World are subject to additional postage surcharge of £15.00 or more depending upon weights and dimensions.

Scottish Highlands, Nothern Ireland, Isle of Man, Isle of Scilly, Channel Islands will be subject to additional postage surcharge. If your order exceeds the postage surcharge weight/size we will contact you.

Postage of rolls of wadding will cost £20.00. Except Thermore Polyester Resin Bonded Wadding Ultra Thin 45 Inch x 25 yds (Ref: TMBY45R) which will be £3.95

Delivery Schedule



All orders placed between Monday and Friday will be despatched the next working day stock permitting. Weekend orders will be despatched from Monday.

Back Orders



If your item is not in stock, we will refund the amount.

Tax Charges



VAT is added onto all orders (20.0%) .

Credit Card Security



All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.




We guarantee your satisfaction.

Reaching Us



If you need to reach us, please email us on sales@creativegrids.com, alternatively, you can call on [01664 501724] (International +44 01664 501724) or write to us at 23A Pate Road Melton Mowbray Leicestershire LE13 0RG United Kingdom

Privacy Policy



Creative Grids (UK) LTD do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.

Returns Policy



If your goods are faulty then you are entitled to a refund of exchange you have 14 days to do so from when you received them - please contact us at sales@creativegrids.com for further instruction. Please return the goods to Creative Grids (UK) Limited, 23A Pate Road, Melton Mowbray, Leicestershire, LE13 0RG England. Please note that we can only refund goods returned in their original packaging. All Pattern & Books are non returnable.
. Once we receive your goods, a full refund will be given.

Remittance Terms



Our credit terms are 30 days from invoice date

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